Updated 17 August 2026. These General Conditions of Sale govern any booking made with the establishment, regardless of the booking channel used. They apply both to the guest and to any occupant staying on the guest’s behalf.
The hotel is operated by:
SAS TRADIGEST, 5 route de Géraudot, 10220 Rouilly-Sacey, France
Company registration number (SIRET): 491 556 734 00011 — Intra-community VAT: FR69 491556734
Phone: +33 (0)3 25 43 80 80 — E-mail: contact@dfo-troyes.com
Any booking may be guaranteed by a credit card authorisation or the collection of a deposit, the amount and terms of which are specified at the time of booking.
The balance of the stay is payable on arrival or departure. For stays exceeding 7 days, a partial payment will be requested to secure the booking for the following days; the balance is payable no later than the day of departure.
Accepted payment methods are: Visa, Mastercard and American Express. Proof of identity is required for any payment by cheque (corporate) or holiday voucher; failing this, the hotel reserves the right to decline the booking.
For groups (from 10 people or 5 rooms), specific payment, deposit and cancellation terms may apply and are communicated with the quotation.
Pursuant to Article L.221-28, 12° of the French Consumer Code, accommodation services provided on a specific date or according to a specific frequency are not subject to the 14-day right of withdrawal applicable to distance or off-premises contracts. Any booking is therefore firm upon confirmation, subject to the cancellation terms described below.
Any cancellation must be received by the hotel at least 48 hours before the arrival date for individual stays. After this period, the booking remains due in full. Failure to show up (« no-show ») is deemed to be an effective occupation of the room and will be charged in full.
In the event of interruption or early departure, no refund will be made: the booked stay remains due in full. The same applies to late arrivals.
These terms may vary depending on the rate booked (non-refundable rate, flexible rate, special offer); the specific terms applicable to each rate are specified at the time of booking and prevail over these general provisions in the event of any discrepancy.
Where the hotel is unable to provide the booked service (overbooking, exceptional unavailability, force majeure), the hotel undertakes to offer the guest a service of equivalent or higher category, at no extra cost, in a nearby establishment, or failing that to fully refund the amounts paid, without prejudice to any additional compensation where required by law.
Prices shown are inclusive of all taxes, with the exception of the city tax and the departmental tax, which are not included in the booking price, apply in accordance with the rate in force in the municipality, and are payable directly on site.
Pursuant to Articles 1952 to 1954 of the French Civil Code, the hotelier is liable, as depositary, for the theft of or damage to items, cash and valuables brought into the establishment by guests, within the limits and legal caps applicable to hotel deposits. This liability may be limited or excluded in cases provided for by law, in particular where the guest has been informed of the availability of a safe or valuables deposit facility and did not use it, or in the event of guest fault, force majeure, or the inherent nature or defect of the item.
A safe is provided in every room of the hotel, allowing guests to secure their valuables, documents and cash for the duration of their stay. Guests are strongly advised to use it; the hotel accepts no liability for valuables that were not placed in the safe when this facility was available.
The hotel accepts no liability for theft of or damage to a vehicle, or theft from within a vehicle parked on the establishment’s car park.
Personal data collected during booking and the stay (identity, contact details, payment data, proof of identity where applicable) is processed by the hotel for the purposes of managing bookings, the customer relationship and compliance with its legal obligations, in particular in respect of administrative police requirements (foreign guest register). In accordance with the General Data Protection Regulation (GDPR) and French data protection law, the guest has a right of access, rectification, erasure and restriction of this data, as well as a right to object and to data portability, which may be exercised with the establishment using the contact details above.
Data controller: Mr David Wiss. Data retention period: 1 month.
Neither party may be held liable for any failure or delay in performing its obligations resulting from a case of force majeure within the meaning of Article 1218 of the French Civil Code and the case law of the French courts.
Pursuant to Articles L.616-1 and R.616-1 of the French Consumer Code, in the event of a dispute between the guest and the hotel that could not be resolved directly with the establishment’s customer service, the consumer guest may make free use of the following mediation service:
ANM Consommation
25 allée Rose Dieng Kuntz — 75019 Paris, France
contact@anmconso.com — +33 (0)1 58 64 00 05
For cross-border disputes, the guest may also use the European Online Dispute Resolution platform, available at: ec.europa.eu/consumers/odr.
These General Conditions of Sale are governed by French law. In the event of a dispute, and failing an amicable resolution or recourse to mediation, the competent French courts shall have sole jurisdiction over the dispute, subject to any mandatory jurisdiction rules applicable to consumer disputes.
